Stacker Market Help Center
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Frequently Asked Questions
Frequently Asked Questions
We answer the most frequently asked questions about Stacker Market™.
Stacker Market™ Basics
What is Stacker Market™?
Why do long term holders, active traders and passive investors choose Stacker Market™?
Why are Stacker Market™ premiums and spreads lower than competitors?
Are the metals I hold in my Stacker Market™ account insured?
Are the metals I hold in my Stacker Market™ account 100% backed by physical metal?
How can I be sure Stacker Market™ is reputable and safe to do business with?
Is my personal information kept private and secure?
How secure is Stacker Market™ from cyber-attacks?
How does Stacker Market™ pricing compare to physical metal ownership and ETFs?
Is there a Stacker Market™ mobile application?
How do I open a Stacker Market™ account?
What are the requirements to open an account?
I would like to open a Personal Account. What do I need to prepare?
I would like to open a Corporate Account. What do I need to prepare?
I would like to open a Trust Account. What do I need to prepare?
Why do I need to provide identity verification documents?
What Identification Documents do I need to provide?
Why was my Identification Document rejected?
How does Stacker Market™ use my selfie verification?
What is a Proof of Address?
Why was my Proof of Address rejected?
How long does it take to verify my account?
Do you offer a referral or affiliate program?
Account Funding with Fiat
Which funding methods are accepted?
What funding currencies are accepted for bank wire transfers?
What are the beneficiary bank account details for funding my account via bank wire transfer?
What bank accounts are accepted for the fund deposit to my Stacker Market™ account?
Can I fund my account using debit or credit card?
Can I fund my account using PAYNOW?
Apart from bank transfer, can I fund my account using funding methods provided by my country’s financial institutions?
Can I fund my account using a US bank account?
Is there a minimum funding amount?
I have deposited my funds into my account. How long until my funds are tradeable?
The deposit amount I received is lower than the amount I transferred to my Stacker Market™ account? Are there additional charges?
Account Funding with existing Precious Metals
Can I deposit bullion I already own into my Stacker Market™ account?
Can I move bullion from another vault to my Stacker Market™ account?
What is the cost to deposit my own bullion into Stacker Market™?
Are there any storage or maintenance fees for the bullion I had moved to my Stacker Market™ account?
Is there a minimum amount of bullion needed for onboarding?
How long until my bullion are tradeable on the Stacker Market™ platform?
If I make a redemption, will I receive the same metals I transferred into Stacker Market™?
What exactly am I buying when I place a buy order?
Is there a minimum or maximum trade amount?
Is there any hold period for trading newly funded Stacker Market™ accounts?
What is the form of the physical metal I am buying or selling?
Is there a premium when purchasing on the Stacker Market™ platform?
What is the Buy/Sell spread?
What price will I receive when I buy metals?
What price will I receive when I sell metals?
When I sell, where are my funds held?
How long does it take for the sales proceed to be reflected in my account once I sell my metal?
What are the available hours for trading on Stacker Market™?
How do I transfer bullion to another user on Stacker Market™?
Is there a fee to transfer bullion on the Stacker Market™ platform?
How long does it take to execute a transfer?
Is it possible to cancel a transfer that has already been executed?
Can I transfer cash to another Stacker Market™ Account holder?
Where are my bullion physically stored?
What is the fee for storage per year?
Is there proof my bullion is physically held in a vault?
Are the bullion stored with Stacker Market™ susceptible to digital theft?
Are my bullion holdings fully insured?
Can I visit my bullion and withdraw in person?
Redeem for Physical Metal
How do I obtain the serial numbers for the bullion that I have purchased?
How do I redeem my bullion?
What are the requirements to redeem for physical delivery?
How does the redemption process work?
Can I request specific products during redemption?
What is the cost for shipping and insurance for redeemed bullion?
How do I withdraw cash?
How do I find my bank's SWIFT code?
How long does it take to receive funds from a withdrawal to my bank account?
Is there a fee to request/process a fund withdrawal?
Can I wire my funds to a different bank than the one I funded with?
Is there a minimum withdrawal amount?
Is there a maximum withdrawal amount?
Stacker Market™ Pro
What is Stacker Market™ Pro?
What is the fee to join Stacker Market™ Pro?
What currencies are available for the virtual debit card?
Where can I use the virtual debit card?
What is the minimum amount to withdraw to my virtual debit card?
How do I apply for a virtual debit card?
What does the virtual debit card do?
Can I load funds to my prepaid/debit card that I just wired to my Stacker Market™ account?
I cannot add my virtual debit card to Google Pay. What should I do?
Can I request a physical debit card?
If my virtual debit card is compromised, are the metals in my Stacker Market™ account at risk?
How do I obtain and use a physical address in Singapore?
What are my preferred rates?
What payment methods are available for the Accumulator Program?
What is the Stacker Market™ Accumulator program?
What are the benefits of the Stacker Market™ Accumulator program?
How do I enroll in the Stacker Market™ Accumulator program?
How do I change my password?
Is there a 2-Factor Authentication (2FA) verification option for added account security?
Does Stacker Market™ report transactions to Governments?
Does Stacker Market™ prepare and send year-end tax statements?
Does Stacker Market™ withhold income taxes?
Does Stacker Market™ charge sales tax on purchases?
What is the minimum amount for a Loan?
What is the length of time of the Loan?
Can I use the Loan to buy more Gold & Silver?
What is the maximum Loan to Value (LTV) of the loan?
What is the general interest rate of the loans?
How do I apply for a Loan with Stacker Market?
Can I setup a beneficiary of my account?
How can you offer Free Storage?
What should I do if I experience a technical problem?