Frequently Asked Questions

We answer the most frequently asked questions about Stacker Market™.

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109 articles in this collection
Written by Help Center
Account Opening

How do I open a Stacker Market™ account?

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Written by Help Center
Updated over a week ago

What are the requirements to open an account?

Account opening requirements.
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Written by Help Center
Updated over a week ago

I would like to open a Personal Account. What do I need to prepare?

Documents/items to prepare for opening a Personal Account on Stacker Market™.
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Written by Help Center
Updated over a week ago

I would like to open a Corporate Account. What do I need to prepare?

Documents/things to prepare for opening a Corporate Account on Stacker Market™.
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Written by Help Center
Updated over a week ago

I would like to open a Trust Account. What do I need to prepare?

Documents/things to prepare for opening a Trust Account on Stacker Market™.
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Written by Help Center
Updated over a week ago

Why do I need to provide identity verification documents?

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Updated over a week ago

What Identification Documents do I need to provide?

Find out what Identification Documents you will need to provide and their criteria.
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Written by Help Center
Updated over a week ago

Why was my Identification Document rejected?

Find out the criteria to submit an acceptable submission, and what you can do.
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Written by Help Center
Updated over a week ago

How does Stacker Market™ use my selfie verification?

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Written by Help Center
Updated over a week ago

What is a Proof of Address?

Definition of the know-your-customer (KYC) process criteria.
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Written by Help Center
Updated over a week ago

Why was my Proof of Address rejected?

Find out the criteria to submit an acceptable Proof of Address, and what you can do.
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Written by Help Center
Updated over a week ago

How long does it take to verify my account?

Account opening issues.
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Written by Help Center
Updated over a week ago

Do you offer a referral or affiliate program?

Account opening issues.
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Written by Help Center
Updated over a week ago
Account Funding with Fiat

Which funding methods are accepted?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

What funding currencies are accepted for bank wire transfers?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

What are the beneficiary bank account details for funding my account via bank wire transfer?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

What bank accounts are accepted for the fund deposit to my Stacker Market™ account?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

Can I fund my account using debit or credit card?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

Can I fund my account using PAYNOW?

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Written by Help Center
Updated over a week ago

Apart from bank transfer, can I fund my account using funding methods provided by my country’s financial institutions?

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Written by Help Center
Updated over a week ago

Can I fund my account using a US bank account?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

Is there a minimum funding amount?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

I have deposited my funds into my account. How long until my funds are tradeable?

Account funding / cash deposit issues.
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Written by Help Center
Updated over a week ago

The deposit amount I received is lower than the amount I transferred to my Stacker Market™ account? Are there additional charges?

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Written by Help Center
Updated over a week ago
Stacker Market™ Pro

What is Stacker Market™ Pro?

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Written by Help Center
Updated over a week ago

What is the fee to join Stacker Market™ Pro?

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Updated over a week ago

What currencies are available for the virtual debit card?

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Written by Help Center
Updated over a week ago

Where can I use the virtual debit card?

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Updated over a week ago

What is the minimum amount to withdraw to my virtual debit card?

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Updated over a week ago

How do I apply for a virtual debit card?

Find out more about this Stacker Market™ Pro benefit.
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Written by Help Center
Updated over a week ago

What does the virtual debit card do?

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Written by Help Center
Updated over a week ago

Can I load funds to my prepaid/debit card that I just wired to my Stacker Market™ account?

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Updated over a week ago

I cannot add my virtual debit card to Google Pay. What should I do?

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Written by Help Center
Updated over a week ago

Can I request a physical debit card?

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Written by Help Center
Updated over a week ago

If my virtual debit card is compromised, are the metals in my Stacker Market™ account at risk?

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Written by Help Center
Updated over a week ago

How do I obtain and use a physical address in Singapore?

Find out more about this Stacker Market™ Pro benefit.
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Written by Help Center
Updated over a week ago

What are my preferred rates?

Find out more about this Stacker Market™ Pro benefit.
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Written by Help Center
Updated over a week ago