Frequently Asked Questions

We answer the most frequently asked questions about Stacker Market™.

Support avatar
111 articles in this collection
Written by Support
Account Opening

How do I open a Stacker Market™ account?

Support avatar
Written by Support
Updated over a week ago

What are the requirements to open an account?

Account opening requirements.
Support avatar
Written by Support
Updated over a week ago

I would like to open a Personal Account. What do I need to prepare?

Documents/items to prepare for opening a Personal Account on Stacker Market™.
Support avatar
Written by Support
Updated over a week ago

I would like to open a Corporate Account. What do I need to prepare?

Documents/things to prepare for opening a Corporate Account on Stacker Market™.
Support avatar
Written by Support
Updated over a week ago

I would like to open a Trust Account. What do I need to prepare?

Documents/things to prepare for opening a Trust Account on Stacker Market™.
Support avatar
Written by Support
Updated over a week ago

Why do I need to provide identity verification documents?

Support avatar
Written by Support
Updated over a week ago

What Identification Documents do I need to provide?

Find out what Identification Documents you will need to provide and their criteria.
Support avatar
Written by Support
Updated over a week ago

Why was my Identification Document rejected?

Find out the criteria to submit an acceptable submission, and what you can do.
Support avatar
Written by Support
Updated over a week ago

How does Stacker Market™ use my selfie verification?

Support avatar
Written by Support
Updated over a week ago

What is a Proof of Address?

Definition of the know-your-customer (KYC) process criteria.
Support avatar
Written by Support
Updated over a week ago

Why was my Proof of Address rejected?

Find out the criteria to submit an acceptable Proof of Address, and what you can do.
Support avatar
Written by Support
Updated over a week ago

How long does it take to verify my account?

Account opening issues.
Support avatar
Written by Support
Updated over a week ago

Do you offer a referral or affiliate program?

Account opening issues.
Support avatar
Written by Support
Updated over a week ago
Stacker Market™ Pro

What is Stacker Market™ Pro?

Support avatar
Written by Support
Updated over a week ago

How do I use the Stacker Market™ prepaid/debit card?

Support avatar
Written by Support
Updated over a week ago

What is the fee to join Stacker Market™ Pro?

Support avatar
Written by Support
Updated over a week ago

Are there any fees incurred to own the virtual debit card?

Support avatar
Written by Support
Updated over a week ago

What currencies are available for the virtual debit card?

Support avatar
Written by Support
Updated over a week ago

Where can I use the virtual debit card?

Support avatar
Written by Support
Updated over a week ago

What is the minimum amount to withdraw to my virtual debit card?

Support avatar
Written by Support
Updated over a week ago

How do I apply for a Stacker Market™ virtual debit card?

Find out more about this Stacker Market™ Pro benefit.
Support avatar
Written by Support
Updated over a week ago

What does the Stacker Market™ virtual debit card do?

Support avatar
Written by Support
Updated over a week ago

Can I load funds to my prepaid/debit card that I just wired to my Stacker Market™ account?

Support avatar
Written by Support
Updated over a week ago

I cannot add my Stacker Market™ virtual debit card to Google Pay. What should I do?

Support avatar
Written by Support
Updated over a week ago

Can I request a physical debit card?

Support avatar
Written by Support
Updated over a week ago

If my virtual debit card is compromised, are the metals in my Stacker Market™ account at risk?

Support avatar
Written by Support
Updated over a week ago

How do I obtain and use a physical address in Singapore?

Find out more about this Stacker Market™ Pro benefit.
Support avatar
Written by Support
Updated over a week ago

What are my preferred redemption rates?

Find out more about this Stacker Market™ Pro benefit.
Support avatar
Written by Support
Updated over a week ago