Frequently Asked Questions (FAQ)
We answer the most frequently asked questions about Stacker Market™.
92 articles
- What is Stacker Market™?
- Why do long term holders, active traders and passive investors choose Stacker Market™?
- Why are Stacker Market™ premiums and spreads lower than competitors?
- Are the metals I hold in my Stacker Market™ account insured?
- Are the metals I hold in my Stacker Market™ account 100% backed by physical metal?
- How can I be sure Stacker Market™ is reputable and safe to do business with?
- Is my personal information kept private and secure?
- How secure is Stacker Market™ from cyber-attacks?
- How does Stacker Market™ pricing compare to physical metal ownership and ETFs?
- Is there a Stacker Market™ mobile application?
- How do I open a Stacker Market™ account?
- What are the requirements to open an account?
- I would like to open a Personal Account. What do I need to prepare?
- I would like to open a Corporate Account. What do I need to prepare?
- I would like to open a Trust Account. What do I need to prepare?
- What Identification Documents do I need to provide?
- Why was my Identification Document rejected?
- How does Stacker Market™ use my selfie verification?
- What is a Proof of Address?
- Why was my Proof of Address rejected?
- How long does it take to verify my account?
- Do you offer a referral or affiliate program?
- Which funding methods are accepted?
- What funding currencies are accepted for bank wire transfers?
- What are the beneficiary bank account details for funding my account via bank wire transfer?
- What bank accounts are accepted for the fund deposit to my Stacker Market™ account?
- Apart from bank transfer, can I fund my account using funding methods provided by my country’s financial institutions?
- Can I fund my account using a US bank account?
- Is there a minimum funding amount?
- I have deposited my funds into my account. How long until my funds are tradeable?
- The deposit amount I received is lower than the amount I transferred to my Stacker Market™ account? Are there additional charges?
- Can I deposit bullion I already own into my Stacker Market™ account?
- Can I move bullion from another vault to my Stacker Market™ account?
- What is the cost to deposit my own bullion into Stacker Market™?
- Are there any storage or maintenance fees for the bullion I had moved to my Stacker Market™ account?
- Is there a minimum amount of bullion needed for onboarding?
- How long until my bullion are tradeable on the Stacker Market™ platform?
- If I make a redemption, will I receive the same metals I transferred into Stacker Market™?
- What exactly am I buying when I place a buy order?
- Is there a minimum or maximum trade amount?
- Is there any hold period for trading newly funded Stacker Market™ accounts?
- What is the form of the physical metal I am buying or selling?
- Is there a premium when purchasing on the Stacker Market™ platform?
- What is the Buy/Sell spread?
- What price will I receive when I buy metals?
- What price will I receive when I sell metals?
- When I sell, where are my funds held?
- How long does it take for the sales proceed to be reflected in my account once I sell my metal?
- What are the available hours for trading on Stacker Market?
- How do I transfer bullion to another user on Stacker Market™?
- Is there a fee to transfer bullion on the Stacker Market™ platform?
- How long does it take to execute a transfer?
- Is it possible to cancel a transfer that has already been executed?
- Can I transfer cash to another Stacker Market™ Account holder?
- How do I obtain the serial numbers for the bullion that I have purchased?
- How do I redeem my bullion?
- What are the requirements to redeem for physical delivery?
- How does the redemption process work?
- Can I request specific products during redemption?
- What is the form of redeemed bullion?
- What is the cost for shipping and insurance for redeemed bullion?
- How do I withdraw cash?
- How do I find my bank's SWIFT code?
- How long does it take to receive funds from a withdrawal to my bank account?
- Is there a fee to request/process a fund withdrawal?
- Can I wire my funds to a different bank than the one I funded with?
- Is there a minimum withdrawal amount?
- Is there a maximum withdrawal amount?