# Stacker Market Help Center

> Stacker Market Help Center

## Tutorials

- [How do I change my password?](http://help.stackermarket.com/en/articles/6099718-how-do-i-change-my-password.md)
- [How do I enable Two Factor Authentication?](http://help.stackermarket.com/en/articles/6099911-how-do-i-enable-two-factor-authentication.md): Optimise your account security with 2FA.
- [How do I disable the Two Factor Authentication?](http://help.stackermarket.com/en/articles/6099933-how-do-i-disable-the-two-factor-authentication.md)
- [How do I register a Personal Account with Stacker Market?](http://help.stackermarket.com/en/articles/6099054-how-do-i-register-a-personal-account-with-stacker-market.md): Manual to help new users register a personal Stacker Market™ account.
- [How do I register a Joint Account with Stacker Market?](http://help.stackermarket.com/en/articles/9581470-how-do-i-register-a-joint-account-with-stacker-market.md): Manual to help new users register a joint Stacker Market™ account.
- [How do I register a Company Account with Stacker Market?](http://help.stackermarket.com/en/articles/6099099-how-do-i-register-a-company-account-with-stacker-market.md): Manual to help new users register a corporate Stacker Market™ account.
- [How do I register a Trust Account with Stacker Market?](http://help.stackermarket.com/en/articles/6108704-how-do-i-register-a-trust-account-with-stacker-market.md): Manual to help new users register a Trust Stacker Market™ account.
- [How do I login to my account?](http://help.stackermarket.com/en/articles/6099113-how-do-i-login-to-my-account.md): Having trouble accessing your Stacker Market™ account? We guide you through the steps to logging in.
- [How do I log out of the dashboard?](http://help.stackermarket.com/en/articles/10272058-how-do-i-log-out-of-the-dashboard.md)
- [I forgot my password. What should I do?](http://help.stackermarket.com/en/articles/6099117-i-forgot-my-password-what-should-i-do.md): Find out the steps to resetting a forgotten password.
- [How do I reset my password from the login page?](http://help.stackermarket.com/en/articles/6102772-how-do-i-reset-my-password-from-the-login-page.md)
- [How do I buy gold or silver on Stacker Market using my cash balance?](http://help.stackermarket.com/en/articles/6098893-how-do-i-buy-gold-or-silver-on-stacker-market-using-my-cash-balance.md): Learn how to buy precious metals on Stacker Market.
- [How do I buy and immediately transfer gold or silver to another user?](http://help.stackermarket.com/en/articles/6318228-how-do-i-buy-and-immediately-transfer-gold-or-silver-to-another-user.md)
- [How do I sell gold or silver on Stacker Market?](http://help.stackermarket.com/en/articles/6098968-how-do-i-sell-gold-or-silver-on-stacker-market.md): Learn how to sell your precious metals on Stacker Market.
- [How do I transfer gold or silver to another user?](http://help.stackermarket.com/en/articles/6099136-how-do-i-transfer-gold-or-silver-to-another-user.md): Learn how to send your precious metals to another user.
- [How do I redeem gold from Stacker Market?](http://help.stackermarket.com/en/articles/6099047-how-do-i-redeem-gold-from-stacker-market.md): Learn how to redeem your gold and the methods available for the redemption.
- [How do I redeem silver from Stacker Market?](http://help.stackermarket.com/en/articles/6098998-how-do-i-redeem-silver-from-stacker-market.md): Learn how to redeem your silver and the methods available for the redemption.
- [How do I start a monthly recurring purchase subscription using the Accumulator in Stacker Market using my cash balance?](http://help.stackermarket.com/en/articles/10260817-how-do-i-start-a-monthly-recurring-purchase-subscription-using-the-accumulator-in-stacker-market-using-my-cash-balance.md): Find out how you can subscribe to the Accumulator using your cash balance.
- [How do I change a monthly recurring purchase subscription amount on the Accumulator in Stacker Market?](http://help.stackermarket.com/en/articles/6099475-how-do-i-change-a-monthly-recurring-purchase-subscription-amount-on-the-accumulator-in-stacker-market.md): Find out how you can change an existing Accumulator subscription amount.
- [How do I cancel a monthly recurring purchase subscription on the Accumulator in Stacker Market?](http://help.stackermarket.com/en/articles/6099452-how-do-i-cancel-a-monthly-recurring-purchase-subscription-on-the-accumulator-in-stacker-market.md): Find out how you can cancel an Accumulator subscription.
- [How to make a fund deposit into my account via bank transfer?](http://help.stackermarket.com/en/articles/6098871-how-to-make-a-fund-deposit-into-my-account-via-bank-transfer.md): Deposit fiat funds to your Stacker Market account
- [How to make a fund withdrawal from my account to my bank account?](http://help.stackermarket.com/en/articles/6098855-how-to-make-a-fund-withdrawal-from-my-account-to-my-bank-account.md): Withdraw fiat funds from your Stacker Market account
- [How do I view my transaction history?](http://help.stackermarket.com/en/articles/7007012-how-do-i-view-my-transaction-history.md)
- [How do I export my transaction statement?](http://help.stackermarket.com/en/articles/7007108-how-do-i-export-my-transaction-statement.md)
- [How do I apply for a loan?](http://help.stackermarket.com/en/articles/6663225-how-do-i-apply-for-a-loan.md)

## Frequently Asked Questions \(FAQ\)

- [What is Stacker Market™?](http://help.stackermarket.com/en/articles/5355357-what-is-stacker-market.md)
- [Why do long term holders, active traders and passive investors choose Stacker Market™?](http://help.stackermarket.com/en/articles/5355360-why-do-long-term-holders-active-traders-and-passive-investors-choose-stacker-market.md)
- [Why are Stacker Market™ premiums and spreads lower than competitors?](http://help.stackermarket.com/en/articles/5355392-why-are-stacker-market-premiums-and-spreads-lower-than-competitors.md)
- [Are the metals I hold in my Stacker Market™ account insured?](http://help.stackermarket.com/en/articles/5355397-are-the-metals-i-hold-in-my-stacker-market-account-insured.md)
- [Are the metals I hold in my Stacker Market™ account 100% backed by physical metal?](http://help.stackermarket.com/en/articles/5355407-are-the-metals-i-hold-in-my-stacker-market-account-100-backed-by-physical-metal.md)
- [How can I be sure Stacker Market™ is reputable and safe to do business with?](http://help.stackermarket.com/en/articles/5355408-how-can-i-be-sure-stacker-market-is-reputable-and-safe-to-do-business-with.md)
- [Is my personal information kept private and secure?](http://help.stackermarket.com/en/articles/5355413-is-my-personal-information-kept-private-and-secure.md)
- [How secure is Stacker Market™ from cyber-attacks?](http://help.stackermarket.com/en/articles/5832565-how-secure-is-stacker-market-from-cyber-attacks.md)
- [How does Stacker Market™ pricing compare to physical metal ownership and ETFs?](http://help.stackermarket.com/en/articles/5355417-how-does-stacker-market-pricing-compare-to-physical-metal-ownership-and-etfs.md)
- [Is there a Stacker Market™ mobile application?](http://help.stackermarket.com/en/articles/5373302-is-there-a-stacker-market-mobile-application.md)
- [How do I open a Stacker Market™ account?](http://help.stackermarket.com/en/articles/5355437-how-do-i-open-a-stacker-market-account.md)
- [What are the requirements to open an account?](http://help.stackermarket.com/en/articles/5355445-what-are-the-requirements-to-open-an-account.md): Account opening requirements.
- [I would like to open a Personal Account. What do I need to prepare?](http://help.stackermarket.com/en/articles/5397009-i-would-like-to-open-a-personal-account-what-do-i-need-to-prepare.md): Documents/items to prepare for opening a Personal Account on Stacker Market™.
- [I would like to open a Corporate Account. What do I need to prepare?](http://help.stackermarket.com/en/articles/5383966-i-would-like-to-open-a-corporate-account-what-do-i-need-to-prepare.md): Documents/things to prepare for opening a Corporate Account on Stacker Market™.
- [I would like to open a Trust Account. What do I need to prepare?](http://help.stackermarket.com/en/articles/5675846-i-would-like-to-open-a-trust-account-what-do-i-need-to-prepare.md): Documents/things to prepare for opening a Trust Account on Stacker Market™.
- [What Identification Documents do I need to provide?](http://help.stackermarket.com/en/articles/5373170-what-identification-documents-do-i-need-to-provide.md): Find out what Identification Documents you will need to provide and their criteria.
- [Why was my Identification Document rejected?](http://help.stackermarket.com/en/articles/5383950-why-was-my-identification-document-rejected.md): Find out the criteria to submit an acceptable submission, and what you can do.
- [How does Stacker Market™ use my selfie verification?](http://help.stackermarket.com/en/articles/6108669-how-does-stacker-market-use-my-selfie-verification.md)
- [What is a Proof of Address?](http://help.stackermarket.com/en/articles/5369327-what-is-a-proof-of-address.md): Definition of the know-your-customer \(KYC\) process criteria.
- [Why was my Proof of Address rejected?](http://help.stackermarket.com/en/articles/5383945-why-was-my-proof-of-address-rejected.md): Find out the criteria to submit an acceptable Proof of Address, and what you can do.
- [How long does it take to verify my account?](http://help.stackermarket.com/en/articles/5355458-how-long-does-it-take-to-verify-my-account.md): Account opening issues.
- [Do you offer a referral or affiliate program?](http://help.stackermarket.com/en/articles/5355576-do-you-offer-a-referral-or-affiliate-program.md): Account opening issues.
- [Which funding methods are accepted?](http://help.stackermarket.com/en/articles/5355578-which-funding-methods-are-accepted.md): Account funding / cash deposit issues.
- [What funding currencies are accepted for bank wire transfers?](http://help.stackermarket.com/en/articles/5355580-what-funding-currencies-are-accepted-for-bank-wire-transfers.md): Account funding / cash deposit issues.
- [What are the beneficiary bank account details for funding my account via bank wire transfer?](http://help.stackermarket.com/en/articles/5372294-what-are-the-beneficiary-bank-account-details-for-funding-my-account-via-bank-wire-transfer.md): Account funding / cash deposit issues.
- [What bank accounts are accepted for the fund deposit to my Stacker Market™ account?](http://help.stackermarket.com/en/articles/5372281-what-bank-accounts-are-accepted-for-the-fund-deposit-to-my-stacker-market-account.md): Account funding / cash deposit issues.
- [Apart from bank transfer, can I fund my account using funding methods provided by my country’s financial institutions?](http://help.stackermarket.com/en/articles/6757942-apart-from-bank-transfer-can-i-fund-my-account-using-funding-methods-provided-by-my-country-s-financial-institutions.md)
- [Can I fund my account using a US bank account?](http://help.stackermarket.com/en/articles/5355584-can-i-fund-my-account-using-a-us-bank-account.md): Account funding / cash deposit issues.
- [Is there a minimum funding amount?](http://help.stackermarket.com/en/articles/5355586-is-there-a-minimum-funding-amount.md): Account funding / cash deposit issues.
- [I have deposited my funds into my account. How long until my funds are tradeable?](http://help.stackermarket.com/en/articles/5355590-i-have-deposited-my-funds-into-my-account-how-long-until-my-funds-are-tradeable.md): Account funding / cash deposit issues.
- [The deposit amount I received is lower than the amount I transferred to my Stacker Market™ account? Are there additional charges?](http://help.stackermarket.com/en/articles/5608434-the-deposit-amount-i-received-is-lower-than-the-amount-i-transferred-to-my-stacker-market-account-are-there-additional-charges.md)
- [Can I deposit bullion I already own into my Stacker Market™ account?](http://help.stackermarket.com/en/articles/5355602-can-i-deposit-bullion-i-already-own-into-my-stacker-market-account.md)
- [Can I move bullion from another vault to my Stacker Market™ account?](http://help.stackermarket.com/en/articles/5355603-can-i-move-bullion-from-another-vault-to-my-stacker-market-account.md)
- [What is the cost to deposit my own bullion into Stacker Market™?](http://help.stackermarket.com/en/articles/5355606-what-is-the-cost-to-deposit-my-own-bullion-into-stacker-market.md)
- [Are there any storage or maintenance fees for the bullion I had moved to my Stacker Market™ account?](http://help.stackermarket.com/en/articles/5591002-are-there-any-storage-or-maintenance-fees-for-the-bullion-i-had-moved-to-my-stacker-market-account.md)
- [Is there a minimum amount of bullion needed for onboarding?](http://help.stackermarket.com/en/articles/5355608-is-there-a-minimum-amount-of-bullion-needed-for-onboarding.md)
- [How long until my bullion are tradeable on the Stacker Market™ platform?](http://help.stackermarket.com/en/articles/5355609-how-long-until-my-bullion-are-tradeable-on-the-stacker-market-platform.md)
- [If I make a redemption, will I receive the same metals I transferred into Stacker Market™?](http://help.stackermarket.com/en/articles/5355612-if-i-make-a-redemption-will-i-receive-the-same-metals-i-transferred-into-stacker-market.md)
- [What exactly am I buying when I place a buy order?](http://help.stackermarket.com/en/articles/5378670-what-exactly-am-i-buying-when-i-place-a-buy-order.md)
- [Is there a minimum or maximum trade amount?](http://help.stackermarket.com/en/articles/5355675-is-there-a-minimum-or-maximum-trade-amount.md)
- [Is there any hold period for trading newly funded Stacker Market™ accounts?](http://help.stackermarket.com/en/articles/5355677-is-there-any-hold-period-for-trading-newly-funded-stacker-market-accounts.md)
- [What is the form of the physical metal I am buying or selling?](http://help.stackermarket.com/en/articles/5355678-what-is-the-form-of-the-physical-metal-i-am-buying-or-selling.md)
- [Is there a premium when purchasing on the Stacker Market™ platform?](http://help.stackermarket.com/en/articles/5355679-is-there-a-premium-when-purchasing-on-the-stacker-market-platform.md)
- [What is the Buy/Sell spread?](http://help.stackermarket.com/en/articles/5355684-what-is-the-buy-sell-spread.md)
- [What price will I receive when I buy metals?](http://help.stackermarket.com/en/articles/5355686-what-price-will-i-receive-when-i-buy-metals.md)
- [What price will I receive when I sell metals?](http://help.stackermarket.com/en/articles/5355689-what-price-will-i-receive-when-i-sell-metals.md)
- [When I sell, where are my funds held?](http://help.stackermarket.com/en/articles/5355691-when-i-sell-where-are-my-funds-held.md)
- [How long does it take for the sales proceed to be reflected in my account once I sell my metal?](http://help.stackermarket.com/en/articles/5355694-how-long-does-it-take-for-the-sales-proceed-to-be-reflected-in-my-account-once-i-sell-my-metal.md)
- [What are the available hours for trading on Stacker Market?](http://help.stackermarket.com/en/articles/5355696-what-are-the-available-hours-for-trading-on-stacker-market.md)
- [How do I transfer bullion to another user on Stacker Market™?](http://help.stackermarket.com/en/articles/5355708-how-do-i-transfer-bullion-to-another-user-on-stacker-market.md)
- [Is there a fee to transfer bullion on the Stacker Market™ platform?](http://help.stackermarket.com/en/articles/5355727-is-there-a-fee-to-transfer-bullion-on-the-stacker-market-platform.md)
- [How long does it take to execute a transfer?](http://help.stackermarket.com/en/articles/5355729-how-long-does-it-take-to-execute-a-transfer.md)
- [Is it possible to cancel a transfer that has already been executed?](http://help.stackermarket.com/en/articles/5355731-is-it-possible-to-cancel-a-transfer-that-has-already-been-executed.md)
- [Can I transfer cash to another Stacker Market™ Account holder?](http://help.stackermarket.com/en/articles/5355732-can-i-transfer-cash-to-another-stacker-market-account-holder.md)
- [Where are my bullion physically stored?](http://help.stackermarket.com/en/articles/5355736-where-are-my-bullion-physically-stored.md)
- [What is the fee for storage per year?](http://help.stackermarket.com/en/articles/5355737-what-is-the-fee-for-storage-per-year.md)
- [Is there proof my bullion is physically held in a vault?](http://help.stackermarket.com/en/articles/5355739-is-there-proof-my-bullion-is-physically-held-in-a-vault.md)
- [Are the bullion stored with Stacker Market™ susceptible to digital theft?](http://help.stackermarket.com/en/articles/5591067-are-the-bullion-stored-with-stacker-market-susceptible-to-digital-theft.md)
- [Are my bullion holdings fully insured?](http://help.stackermarket.com/en/articles/5355742-are-my-bullion-holdings-fully-insured.md)
- [Can I visit my bullion and withdraw in person?](http://help.stackermarket.com/en/articles/5355747-can-i-visit-my-bullion-and-withdraw-in-person.md)
- [How do I obtain the serial numbers for the bullion that I have purchased?](http://help.stackermarket.com/en/articles/5641950-how-do-i-obtain-the-serial-numbers-for-the-bullion-that-i-have-purchased.md)
- [How do I redeem my bullion?](http://help.stackermarket.com/en/articles/5355749-how-do-i-redeem-my-bullion.md)
- [What are the requirements to redeem for physical delivery?](http://help.stackermarket.com/en/articles/5355751-what-are-the-requirements-to-redeem-for-physical-delivery.md)
- [How does the redemption process work?](http://help.stackermarket.com/en/articles/5355753-how-does-the-redemption-process-work.md)
- [Can I request specific products during redemption?](http://help.stackermarket.com/en/articles/5355758-can-i-request-specific-products-during-redemption.md)
- [What is the form of redeemed bullion?](http://help.stackermarket.com/en/articles/5355755-what-is-the-form-of-redeemed-bullion.md)
- [What is the cost for shipping and insurance for redeemed bullion?](http://help.stackermarket.com/en/articles/5355759-what-is-the-cost-for-shipping-and-insurance-for-redeemed-bullion.md)
- [How do I withdraw cash?](http://help.stackermarket.com/en/articles/5355795-how-do-i-withdraw-cash.md): Fund withdrawal issues.
- [How do I find my bank's SWIFT code?](http://help.stackermarket.com/en/articles/5373282-how-do-i-find-my-bank-s-swift-code.md): Fund withdrawal issues.
- [How long does it take to receive funds from a withdrawal to my bank account?](http://help.stackermarket.com/en/articles/5355798-how-long-does-it-take-to-receive-funds-from-a-withdrawal-to-my-bank-account.md)
- [Is there a fee to request/process a fund withdrawal?](http://help.stackermarket.com/en/articles/5355799-is-there-a-fee-to-request-process-a-fund-withdrawal.md)
- [Can I wire my funds to a different bank than the one I funded with?](http://help.stackermarket.com/en/articles/5355803-can-i-wire-my-funds-to-a-different-bank-than-the-one-i-funded-with.md)
- [Is there a minimum withdrawal amount?](http://help.stackermarket.com/en/articles/5688789-is-there-a-minimum-withdrawal-amount.md)
- [Is there a maximum withdrawal amount?](http://help.stackermarket.com/en/articles/5355804-is-there-a-maximum-withdrawal-amount.md)
- [What payment methods are available for the Accumulator Program?](http://help.stackermarket.com/en/articles/5999088-what-payment-methods-are-available-for-the-accumulator-program.md)
- [What is the Stacker Market™ Accumulator program?](http://help.stackermarket.com/en/articles/5355809-what-is-the-stacker-market-accumulator-program.md)
- [What are the benefits of the Stacker Market™ Accumulator program?](http://help.stackermarket.com/en/articles/5355810-what-are-the-benefits-of-the-stacker-market-accumulator-program.md)
- [How do I enroll in the Stacker Market™ Accumulator program?](http://help.stackermarket.com/en/articles/5355818-how-do-i-enroll-in-the-stacker-market-accumulator-program.md)
- [How do I change my password?](http://help.stackermarket.com/en/articles/5355822-how-do-i-change-my-password.md)
- [Is there a 2-Factor Authentication \(2FA\) verification option for added account security?](http://help.stackermarket.com/en/articles/5355825-is-there-a-2-factor-authentication-2fa-verification-option-for-added-account-security.md)
- [Does Stacker Market™ prepare and send year-end tax statements?](http://help.stackermarket.com/en/articles/5355832-does-stacker-market-prepare-and-send-year-end-tax-statements.md)
- [Does Stacker Market™ withhold income taxes?](http://help.stackermarket.com/en/articles/5355836-does-stacker-market-withhold-income-taxes.md)
- [What is the minimum amount for a Loan?](http://help.stackermarket.com/en/articles/5355844-what-is-the-minimum-amount-for-a-loan.md)
- [What is the length of time of the Loan?](http://help.stackermarket.com/en/articles/5355845-what-is-the-length-of-time-of-the-loan.md)
- [Can I use the Loan to buy more Gold & Silver?](http://help.stackermarket.com/en/articles/5355847-can-i-use-the-loan-to-buy-more-gold-silver.md)
- [What is the maximum Loan to Value \(LTV\) of the loan?](http://help.stackermarket.com/en/articles/5355849-what-is-the-maximum-loan-to-value-ltv-of-the-loan.md)
- [What is the general interest rate of the loans?](http://help.stackermarket.com/en/articles/5355851-what-is-the-general-interest-rate-of-the-loans.md)
- [How do I apply for a Loan with Stacker Market?](http://help.stackermarket.com/en/articles/5613399-how-do-i-apply-for-a-loan-with-stacker-market.md)
- [Why Singapore?](http://help.stackermarket.com/en/articles/5355852-why-singapore.md)
- [Can I setup a beneficiary of my account?](http://help.stackermarket.com/en/articles/5355854-can-i-setup-a-beneficiary-of-my-account.md)
- [How can you offer Free Storage?](http://help.stackermarket.com/en/articles/5355853-how-can-you-offer-free-storage.md)
- [What should I do if I experience a technical problem?](http://help.stackermarket.com/en/articles/5366184-what-should-i-do-if-i-experience-a-technical-problem.md): Technical issues.