On the dashboard, click on the "Redeem" action button.
Make your selection for the following:
Precious metal type: Gold
Denomination to redeem: 1 gram, 5 gram, 50 gram, 100 gram, 1000 gram.
Redemption method: Self Collect or Delivery
Delivery address (if select Delivery redemption method)
Note: The address for self collection is at Singapore Precious Metals Exchange Pte Ltd, Le Freeport, 32 Changi North Crescent, Singapore, 499643.
Then, press "Proceed".
The confirmation details will appear. Click "Proceed" if all details are accurate, or click "Cancel" if changes need to be made.
Congratulations, you have submitted your redemption request for the gold denominations!
You will receive a redemption voucher in your email. You may check your redemption status at the transaction History section.
Statuses available are:
Pending: Redemption request had been sent.
Paid: Request has been paid or is in the midst of being delivered.
Completed: The gold has been delivered to or have been collected by you.
Cancelled: You have requested to cancel the request.