Step 1

On the dashboard, click on the "Redeem" action button.

Step 2

Make your selection for the following:

  • Precious Metal Type: Gold Troy Ounce

  • Denomination To Redeem: Gold options are 1 gram, 5 gram, 50 gram, 100 gram, 1000 gram.

  • Redemption Method: Self Collect or Delivery

  • Delivery Address (if select Delivery Redemption Method)

Note: The address for self collection is at Singapore Precious Metals Exchange Pte Ltd, Le Freeport, 32 Changi North Crescent, Singapore, 499643.

Then, press "Proceed".

Step 3

The confirmation details will appear. Click the "Confirm & Email Collection Details" if all details are accurate, or click "Cancel" if changes need to be made.

Congratulations! You have submitted your redemption request for the gold! You will receive a redemption voucher in your email.

You may check your redemption Status at the Transactions history section.

Statuses available are:

  • Pending: Redemption request had been sent

  • Processing: Our team has received the request and is organising the collection based on the Redemption Method you had selected

  • Completed: The gold has been delivered to or have been collected by you. Your gold troy ounce balance will be reflected in the Account Balance.

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