On the dashboard, click on the "Redeem" action button.
Make your selection for the following:
Precious Metal Type: Gold Troy Ounce
Denomination To Redeem: Gold options are 1 gram, 5 gram, 50 gram, 100 gram, 1000 gram.
Redemption Method: Self Collect or Delivery
Delivery Address (if select Delivery Redemption Method)
Note: The address for self collection is at Singapore Precious Metals Exchange Pte Ltd, Le Freeport, 32 Changi North Crescent, Singapore, 499643.
Then, press "Proceed".
The confirmation details will appear. Click the "Confirm & Email Collection Details" if all details are accurate, or click "Cancel" if changes need to be made.
Congratulations! You have submitted your redemption request for the gold! You will receive a redemption voucher in your email.
You may check your redemption Status at the Transactions history section.
Statuses available are:
Pending: Redemption request had been sent
Processing: Our team has received the request and is organising the collection based on the Redemption Method you had selected
Completed: The gold has been delivered to or have been collected by you. Your gold troy ounce balance will be reflected in the Account Balance.