Step 1: Logging on
Once logged in to your dashboard, press “Withdraw” at the top action bar.
Step 2: Withdrawal form
Input the following:
Account Holder Address
Account Holder Account Number
Beneficiary Bank Information:
Enter Bank Name
Enter Swift Code
Enter Branch Address
Intermediary Bank Information:
Click “+ Add intermediate bank” (if necessary)
Then enter information
Enter Amount (minimum USD 100.00)
Enter Reference (Optional)
Click “+ Attach file” and upload supporting documents (e.g. invoice)
Note: Each withdrawal will require a processing fee of USD 20.00 (inclusive of GST).
Step 3: Confirm payment
Review your transaction amount and service fee. When you are ready, enter your password or 2FA (if enabled) and press “Confirm”.
Step 4: Transaction details
Overview : Click “Overview” tab to review the transaction information. If the information is correct, click the "Beneficiary" tab. On the other hand, if it is inaccurate, click the “Cancel” button.
Beneficiary: Click “Beneficiary” tab to review the wire instructions. If the information is correct, click the "Beneficiary" tab. On the other hand, if it is inaccurate, click the “Cancel” button.
Attachment: Click “Attachment” tab to upload any supporting documents of the transaction.
Invoice: Click “Proforma Invoice” button to download the transaction invoice.
Congratulations, your fund withdrawal request is completed!
Your withdrawal request will be processed shortly. Our system will inform you via email about any updates regarding your transaction.
To review the status of your transaction, click “Transactions” on the main menu on the Dashboard and a list of all transactions will appear.